1. Mistakes
We are a small team that handles everything by hand, while we take every care to make sure our online store is accurate and up to date, mistakes may happen from time to time when we fulfil your order. Contact us and we will do our best to rectify the issue.

2. Availability
Ishka Kombucha is a naturally fermented product, brewed onsite which doesn’t always adhere to our production schedules! If an order is not in stock or has not sufficiently matured at the time of dispatch, we will contact you to discuss your preference.
 

3. Change of Mind / Order Changes
We do not offer refunds for change of mind. If you are needing to make any changes to your delivery date, please Contact Us with a minimum of 2 days' notice from your shipping date and we will do our best to reschedule delivery.
 

4. Faulty Goods
If you receive goods that are faulty or damaged, please Contact Us in the first instance. We will do our best to offer a full replacement in a timely manner or provide a refund, subject to stock availability.
 

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